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Course Details

Innovations in Care Delivery: Creating the New Culture through Relationship Based Care


Lunder-Dineen is proud to offer free on-demand access to this session, which originally took place during Massachusetts General Hospital's October 2013 International Nursing Symposium entitled Innovation in Care Delivery: Advancing a Professional Practice Environment.

Innovation impacts the professional matrix of interdisciplinary collaboration. Based on a philosophy of Relationship-Based Care, innovation transforms practice to create a healing relationship by enhancing the caregiver's relationships with the patient and family, him- or herself, the environment and his or her colleagues. Interventions that support interdisciplinary collaboration warrant a cultural shift to offer a more holistic approach to care delivery that advances the Institute of Medicine’s six aims for improvement.

Learning Objectives

At the end of this educational activity, participants should be able to:

  • Describe Relationship Based Care.
  • Describe the Jeff Adams Model of Influence.
Target Audience

Registered Nurses

Speaker Disclosures

The following speakers and/or their spouse/partner has reported no relevant financial relationships with a commercial interest:

Adele Keeley, RN, MA
Barbara Cashavelly, RN, MSN, AOCN

CME Information
Massachusetts General Hospital (OH-239/10-01-14) is an approved provider of continuing nursing education by the Ohio Nurses Association (OBN-001-91), an accredited approver by the American Nurses Credentialing Center's Commission on  Accreditation.  This activity was approved for 1 contact hour.

The Planning Committee and Faculty declare no conflict of interest.


Hardware/Software Specifications: 

This internet-based activity is best experienced using Internet Explorer 8+, Mozilla Firefox 3+, Safari 4+. This Web site requires that JavaScript and session cookies be enabled. Certain activities may require additional software to view multimedia, presentation, or printable versions of the content. These activities will be marked as such and will provide links to the required software. That software may be: Adobe Flash, Adobe Acrobat, Microsoft PowerPoint, and Windows Media Player.

Optimal System Configuration:
Flash Player: Adobe Flash Player 10.1+
Browser: Firefox 3+, Internet Explorer 8.0+, Safari 4.0+, or Google Chrome 7.0+
Operating System: Windows XP+ or Mac OS X 10.4+
Internet Connection: 1 Mbps or higher

Minimum Requirements:
Windows PC:
500-MHz Pentium II; Windows XP or higher; 128 MB RAM; Video Card at least 64MB of video memory; Sound Card at least 16-bit; Macromedia Flash Player 10 or higher, audio playback with speakers for programs with video content; Firefox 1.1+, Internet Explorer 7.0+, Safari 1.0+, Google Chrome, or Opera
Mac OS X 10.3 or higher with latest updates installed; 1.83MHz Intel Core Duo or faster; RAM: 128MB or more; Video Card: at least 64MB of video memory; Sound Card: at least 16-bit